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Full import service

Door-to-door shipping from China to the USA

One booking that starts at your supplier’s loading bay in China and ends at your warehouse door in the United States. Every leg, every document and every fee handled by one company.

Overview

What "door to door" actually means with ORX

The phrase gets used loosely in this industry. For us it is literal: we pick the container up from the supplier or factory in China, handle export clearance, move it across the Pacific, file and clear US customs, pay the applicable tariffs and duties, pull the container from the terminal and deliver it to your warehouse or facility.

You deal with one company for the entire process. One quote, one point of contact, one invoice. There is no moment where responsibility passes to a partner you have never spoken to and no gap where a shipment sits because two vendors each thought the other had it.

This is the service most of our clients end up on, because it removes the coordination work that quietly consumes a founder’s week.

28–35

DAYS DOOR TO DOOR

What's included

Everything covered under door-to-door shipping

Supplier coordination

We speak to your factory directly — pickup dates, packing standards, export documents — so you don't have to manage a supply chain in another time zone and language.

Ocean freight included

Confirmed FCL space on the transpacific lane with the sailing schedule locked before your cargo leaves the factory.

Customs and duties handled

ISF filing, entry submission, HTS classification and payment of tariffs and duties, all managed and itemised in your original quote.

Drayage and final delivery

Container pulled from the terminal inside free time and delivered to your address anywhere in the continental United States.

One invoice, no surprises

Because we control every leg, the landed cost we quote upfront is the total you pay. No destination charges appearing after arrival.

A single point of contact

One coordinator owns your file from booking to delivery. Same person, same phone number, whatever stage you're at.

Process

The complete door-to-door chain

01

Pickup in China

Container positioned at the factory, cargo loaded and sealed, export clearance completed.

02

Ocean transit

Confirmed sailing to your nearest US port with milestone updates at each leg.

03

US customs

Entry pre-filed before arrival, duties and tariffs paid, cargo released without storage.

04

Final delivery

Drayage from the terminal and delivery to your warehouse — live unload or drop-and-pick.

Questions

Door-to-Door Shipping FAQ

Yes. Our door-to-door quote covers ocean freight, terminal handling, ISF and customs entry, estimated duties and tariffs, drayage and final delivery. Duty is calculated from your product’s HTS classification and declared value, so we confirm classification with you before quoting to keep the estimate accurate.

Yes. We ship from any city in China to any destination in the US. Inland pickup is trucked to the nearest suitable port — commonly Shanghai, Ningbo, Shenzhen, Guangzhou or Qingdao — and loaded from there.

Tell us at quote stage and we arrange the right equipment. Options include a liftgate truck, transloading into a smaller vehicle, or a drop-and-pick trailer so your team can unload on its own schedule rather than during a live delivery window.

Typically 28–35 days from factory pickup to warehouse delivery, depending on origin port, destination coast and how quickly the supplier has cargo ready. We give you a dated timeline with your quote and update it if anything moves.

Works well with

Related services

Ocean Freight (FCL)

Reliable full-container service from Shanghai, Ningbo, Shenzhen, Qingdao and every major Chinese port to any US port — in 20ft and 40ft equipment.

Trucking & Drayage

Container pull-out from the terminal before free time expires, then delivery anywhere in the continental US — live unload or drop-and-pick.

Cargo Tracking

Milestone updates pushed to you at every stage, plus a named coordinator who can answer the question behind the question.

Next step

Get your all-in quote

Send your cargo details and destination ZIP code. A complete landed-cost quote comes back within 24 business hours — free and with no obligation.